Mondial Assistance
Roman Mosaic


How it really happens


The following stories are examples of situations experienced by our clients. Read them to learn more about how Mondial Assistance Spain intervenes in difficult scenarios, at any time of day or night, anywhere in the world. 
 


Man installing or repairing equipment

Salamanca, España, 09:00 hours
January 12th, 2.003

Mr. S. got up
on Sunday morning and switched on the central heating, as he did
every morning. He noticed there was no pressure in the 
 boiler and
that the radiators were not warming up.  
 
The temperature
outside was a nearly freezing...

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Granada, Spain, 12:30 hours
April 30th, 2003

Mr. G and his family
were on their way to a holiday on the Costa del Sol when their
vehicle, which is under guarantee, started to lose power until it
came to a stop.    
The client rang Mondial
Assistance Group to ask for urgent assistance. A pick-up...

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Ouarzazate, Morocco, 16:15 hours
July 15th, 2003


Four clients of Mondial
Assistance Spain were involved in an accident during a trip to the
Atlas Mountains in Morocco. On the road between Ouarzazate and
Marrakech, their jeep hit a rock on a mountain pass. Fortunately,
no one was injured but the front of the...

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Bali, Indonesia, 20:10 hours
December 7th, 2003

An architect and his
wife were enjoying a relaxing holiday in Bali, Indonesia, when he
suddenly became very ill with vomiting and severe dehydration. When
his wife called Mondial Assistance Spain from the hotel, the
medical assistance platform immediately arranged for...

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Aranda de Duero, Spain, 01:00 hours
December 16th, 2002

Mondial Assistance Spain
received a night call from the driver of a 40-ton lorry carrying
fruit, which was to be delivered the following day near Paris. The
driver was caught in a snowstorm, and the alternator belt had
snapped, leaving the lorry and its goods stranded...

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